King, Snohomish, and Pierce Counties, WA
8:00am - 8:00pm Mon - Sun
425-753-2775
elitenovacleaning@gmail.com
King, Snohomish, and Pierce Counties, WA
8:00am - 8:00pm Mon - Sun
425-753-2775
GET A QUOTE
Home » Faqs

Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

How can I get a quote?–+

Complete our short quote request form and provide details about your home and cleaning preferences. Once submitted, our team will review the information and email you a personalized quote, typically within 4 hours. It’s fast, free, and there’s no obligation to book..

No, your quote reflects a flat rate based on your home size and service type. There are no surprise fees or hourly add-ons unless you request additional services that were not included in your original quote.

No in-person visit is needed. Everything can be completed online, and your quote will be sent to you—no sales visit and no disruption to your day.

Yes, we provide all standard cleaning products and supplies. If you prefer us to use your household products (hypoallergenic, eco-specific, or brand-specific), just let us know.

If you are not satisfied with any part of your cleaning, simply contact us within 24 hours and we will come back to re-clean the affected areas at no additional cost. Your satisfaction matters—our work isn’t complete until you're happy.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?–+

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

No, you do not need to be home. If you won’t be present, simply provide access instructions when booking. Many customers choose to work or run errands while we clean—we make it easy.

We strive to arrive at your scheduled time. However, a one-hour arrival window is allowed to account for traffic, weather, and prior appointments. If there is any delay, we will notify you with an updated arrival time.

You are charged only after service is finished, based on the actual time spent cleaning. Once the visit is completed, you’ll receive an invoice reflecting the time worked.

You’re not locked into any long-term commitments. You can modify or cancel service at any time before your appointment window begins. However, if cancellation occurs after our team has already been dispatched or is en route, a cancellation fee may apply to cover travel and schedule loss.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?–+

A standard cleaning includes all common areas, bathrooms, kitchen surfaces, floors, and general tidying. It covers dusting, sanitizing high-touch areas, vacuuming, and mopping. You can also request additional items based on your needs.

Yes, we provide all standard cleaning products and supplies. If you prefer us to use your household products (hypoallergenic, eco-specific, or brand-specific), just let us know.

We offer recurring cleanings, deep cleanings, move-in/move-out cleanings, and one-time cleanings. We also provide commercial cleaning and specialty add-ons upon request. Visit our Services section for full details.

Typically, one cleaner is assigned for standard appointments. For deep cleanings, larger homes, or time-sensitive needs, we may send a team.

Yes. All Elite Nova cleaners go through a thorough screening process that includes background checks, reference verification, and in-person interviews. We only hire experienced professionals who meet our standards for reliability, quality, and professionalism.